TOTAL ACTIVE PASSPORTS
FAQ & Goal Zero updates
EXPIRATION OF THE PASSPORT
How long is my Safety Passport valid?
I need to renew the Safety Passport of my participants
What do I need to do when my Passport expires?
Days at GOAL ZERO. What does this mean?
Total active Passports. What does this mean?
HOW TO INVITE PARTICIPANTS
How do I invite my participants?
I have sent the invitation to an incorrect email address. How do I delete it?
How do I invite participants of my subcontractor?
I am the portal administrator for our company, but I also need to follow the course
HOW TO REGISTER
How do I register my company?
Request and delivery of your Physical Passport
I did not receive my Physical Passport yet
I can not request a Physical Passport
Can I order a reprint of my Physical Passport
I can not request a temporary Passport (Print PDF)
PROBLEMS WITH LOGIN
Error : Username or password is incorrect
I forgot my password or login
How do I reset the password of my participants?
PROBLEMS WITH THE TRAINING
Course does not start when I click the "Start Course" button
I did not achieve the passing score
My test status shows incomplete, but I did the test and passed?
Is Internet Explorer Scroll Bar Missing?
"Next" button in course is not working
Who is Onyx Online Learning?
TERMS OF SERVICE
Do I need to pay VAT?
Why is the fee for the Safety Passport stated in Euros and not in my local currency?
When is a credit consumed / deducted from my account?
Can multiple users simultaneously login to the Safety Passport Portal through one company IP address?
How to clear my Cache
What are my system requirements?
~ WOULD YOU LIKE FURTHER HELP ?
I can not find the answer to my question in the FAQ section?
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