TOTAL ACTIVE PASSPORTS
FAQ & Goal Zero updates
EXPIRATION OF THE PASSPORT
How long is my Safety Passport valid?
I need to renew the Safety Passport of my participants
What do I need to do when my Passport expires?
Days at GOAL ZERO. What does this mean?
Total active Passports. What does this mean?
HOW TO INVITE PARTICIPANTS
How do I invite my participants?
I have sent the invitation to an incorrect email address. How do I delete it?
How do I invite participants of my subcontractor?
I am the portal administrator for our company, but I also need to follow the course
HOW TO REGISTER
How do I register my company?
Request and delivery of your Physical Passport
I did not receive my Physical Passport yet
I can not request a Physical Passport
Can I order a reprint of my Physical Passport
I can not request a temporary Passport (Print PDF)
PROBLEMS WITH LOGIN
Error : Username or password is incorrect
I forgot my password or login
How do I reset the password of my participants?
PROBLEMS WITH THE TRAINING
Course does not start when I click the "Start Course" button
I did not achieve the passing score
My test status shows incomplete, but I did the test and passed?
Is Internet Explorer Scroll Bar Missing?
"Next" button in course is not working
Who is Onyx Online Learning?
TERMS OF SERVICE
Why is the fee for the Safety Passport stated in Euros and not in my local currency?
Do I need to pay VAT?
When is a credit consumed / deducted from my account?
Can multiple users simultaneously login to the Safety Passport Portal through one company IP address?
How to clear my Cache
What are my system requirements?
~ WOULD YOU LIKE FURTHER HELP ?
I can not find the answer to my question in the FAQ section?
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